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| Myenvoytravel.com’s Privacy Statement This Myenvoytravel.com Privacy Statement provides information on the privacy practices for Envoy Travel's Web site, www.myenvoytravel.com. The myenvoytravel.com Web site is intended for use by individuals that are over 18 years of age. Travel purchase information Myenvoytravel.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Myenvoytravel.com. Travel Arranger information Myenvoytravel.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other Myenvoytravel.com members. If you elect to participate in this service, Myenvoytravel.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements. Travel planning and purchase Information collected when you complete your traveller profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail. Travel Alerts notification In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Envoy Travel may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements. Marketing notifications As a registered Myenvoytravel.com member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Myenvoytravel.com and its marketing partners. You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Myenvoytravel.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by Myenvoytravel.com on our partners' behalf. Responses to your questions or suggestions We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Myenvoytravel.com, or accessing your account. Contests and sweepstakes information Occasionally, Myenvoytravel.com may offer our members and site visitors an opportunity to participate in a contest or sweepstakes. Information collected by Myenvoytravel.com when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address and certain preferences in travel travel products. Surveys Myenvoytravel.com may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by Myenvoytravel.com when you participate in a survey may include your full name, e-mail address, and street address. Information collected about you Myenvoytravel.com collects identifiable information about you that you specifically and voluntarily provide. It includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register with Myenvoytravel.com in order to use selected travel planning tools, and some information is needed in order to process and fulfill travel requests, many areas of Myenvoytravel.com can be accessed without providing any information. On all Myenvoytravel.com pages that collect information, we specifically describe what information is required in order to provide you with the product or service you have requested. Myenvoytravel.com collects information when you:
When someone other than yourself is accompanying you on travel purchased through Myenvoytravel.com, we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Myenvoytravel.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf. Contacting Myenvoytravel.com Myenvoytravel.com collects information such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Myenvoytravel.com, or accessing your account. Our partners Myenvoytravel.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Myenvoytravel.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Myenvoytravel.com.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information. Other informations we collect Some information is collected automatically every time you visit Myenvoytravel.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources. When you access the My Trips or My Profile areas of the Myenvoytravel.com Web site, reserve or purchase travel, or use selected travel planning tools, Myenvoytravel.com may require you to sign in as a member, using your Member ID and password. Once you sign in as an Myenvoytravel.com member. Computer information Myenvoytravel.com collects certain technical information from your computer each time you request a page during a visit to Myenvoytravel.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site. Information from other sources Only authorized Envoy Travel personnel may update your profile to accurately reflect any new profile information included in communications received from you. Use of your information Information collected on Myenvoytravel.com may be used to:
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No information is collected unless you explicitly provide it. This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Myenvoytravel.com Web site, such as a flight origin or destination. No information is used to deliver targeted advertisements. Sharing your information Myenvoytravel.com does not sell or rent your information to anyone. Service providers To provide and process the services you request, Myenvoytravel.com shares your information with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Myenvoytravel.com. Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveller profile to hotel, airline, rental car and/or other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Myenvoytravel.com offers travel products from hotel, airline, rental car and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you review the information privacy practices of any travel suppliers whose products you purchase on Myenvoytravel.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation. Myenvoytravel.com will occasionally share aggregated information with our service providers. This information does not contain any information and is used to develop featured programs and content that will be of interest to our members and site visitors. In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service. Myenvoytravel.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Myenvoytravel.com. Trusted business partners In addition, we have partnered with various third-party Web sites to offer Myenvoytravel.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Myenvoytravel.com provided travel services. We will not share any of your information with these trusted third-party companies, even if you register on Myenvoytravel.com through their Web sites. Our obligations Myenvoytravel.com may be required by law to disclose information you have provided in obtaining our travel products or services. Myenvoytravel.com may also disclose information against someone who poses a threat to Myenvoytravel.com 's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Myenvoytravel.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Other Web sites There are several places throughout Myenvoytravel.com that may link you to other Web sites that do not operate under Myenvoytravel.com 's information privacy practices. When you click through to these Web sites, Myenvoytravel.com 's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information. Control over and access to your information Myenvoytravel.com believes that members and site visitors should have control over the collection and use of their information. You have access to your information in the following areas of Myenvoytravel.com: You can close your Myenvoytravel.com account by contacting our offices. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile. Communications from Myenvoytravel.com Members will receive communications from Myenvoytravel.com when they:
Each time you purchase travel through Myenvoytravel.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Myenvoytravel.com may contact you to inform you of these disruptions and help you make alternative travel arrangements. Elect to receive special promotional marketing communications As a registered Myenvoytravel.com, you will occasionally receive e-mails notifying you of special promotions or other travel news, if you sign up for this service. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on Myenvoytravel.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. You can opt out of your subscription to Myenvoytravel.com's e-mail services at any time. You can unsubscribe to the Fspecial promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line. In addition, you will occasionally receive postal mail notifying you of special promotions or other travel news. You can unsubscribe from this postal mail service by either sending an e-mail with "unsubscribe" in the subject line to dirk@myenvoytravel.com that includes your Myenvoytravel.com e-mail address and street address or by following the instructions on the postal mail piece you receive. Contests and sweepstakes You have the option of sending an e-mail to Envoy Travel requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honour your wishes. Proof of identity is required. Request customer support or submit questions/suggestions When you request assistance with viewing your itinerary, logging on to the Myenvoytravel.com Web site, or accessing your account, we will respond to you via e-mail or telephone. Surveys To help us improve Myenvoytravel.com and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive. Protecting your information We want our members and site visitors to feel confident about using Myenvoytravel.com to plan and purchase their travel, so we are committed to protecting the information we collect. Myenvoytravel.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Myenvoytravel.com only stores the information you provide when registering to become an Myenvoytravel.com member, create a travel profile, purchase travel, or use selected travel tools. Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Myenvoytravel.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. Disclaimer & Limitation of Liability THIS WEB SITE AND THE MATERIALS HEREIN ARE PROVIDED ON AN "AS IS, WHERE IS" BASIS. ENVOY TRAVEL CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS. ENVOY TRAVEL CORPORATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING OR ATTEMPTING TO USE THE WEB SITE THE USER EXPRESSLY ACKNOWLEDGES THAT (i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THIS WEB SITE IN TERMS OF HOW CURRENT IT IS, ITS ACCURACY, OR ITS COMPLETENESS; AND (ii) AS A SERVICE TO USERS OF THE WEB SITE ENVOY TRAVEL INCLUDES LINKS TO OTHER WEB SITES AND THAT ENVOY TRAVEL HAS NO CONTROL OVER, AND MAKES NO REPRESENTATIONS OF ANY KIND REGARDING THE CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEB SITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST ENVOY TRAVEL WITH RESPECT TO SUCH WEB SITES. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. Except as specifically stated on this Web site, neither ENVOY TRAVEL nor any of its respective directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. How to Contact Us If you have additional questions or concerns, please e-mail us at info@myenvoytravel.com We read every customer e-mail and will respond as soon as possible. Alternately, feel free to call or write: Envoy Travel 20385 64 Avenue Langley, BC V2Y 1N5 Canada General: 604-514-1972 |